Shipping policy
Thanks for shopping with AtlasCo and supporting our Rider Owned Scooter store.
To help you make your purchasing easy, we offer FLAT RATE Standard and Express shipping costs within Australia, New Zealand and Rest of the World .Just select your preference at checkout
FLAT RATE STANDARD SHIPPING RATES -LOCAL AND GLOBAL
WITHIN AUSTRALIA
- $ 14.99 FLAT RATE STANDARD
NEW ZEALAND
- $ 19.99 FLAT RATE STANDARD
REST OF WORLD
- $59.99 FLAT RATE STANDARD
FLAT RATE EXPRESS SHIPPING RATES -LOCAL AND GLOBAL
WITHIN AUSTRALIA
- $ 29.99 FLAT RATE EXPRESS
NEW ZEALAND
- $ 39.99 FLAT RATE EXPRESS
REST OF WORLD
- $129.99 FLAT RATE EXPRESS
Note: A small selection of items are charged at individual shipping rates due to weight eg; Hoverboards, EScooters to some locations.Please read this guide to shipping times below, but also please click here to check any delays in shipping times due to the Covid Pandemic/Airport closures in your region.
To check Australia Post delivery times click here
So, how long does shipping take?
Your order is processed within 1-3 days business days Monday - Friday from the date you place your order, and THEN it is shipped. If you place your order on a weekend or Public Holiday it will be processed within the next 1-3 business days and THEN SHIPPED.
Shipping times quoted START once your order is SHIPPED. Please allow for this, when you are tracking the status of your package.
Below is an estimate of delivery times for STANDARD SHIPPING provided by our preferred carrier Australia Post ONCE YOUR ORDER IS PROCESSED ( add 1-3 days) :
AUSTRALIA + NEW ZEALAND (our home turf!)
| NSW | 2 to 5 working days |
| ACT | 2 to 5 working days |
| QLD | 2 to 5 working days |
| VIC | 2 to 5 working days |
| SA | 2 to 8 working days |
| WA | 2 to 8 working days |
| NT | 2 to 8 working days |
| TAS | 2 to 8 working days |
| NEW ZEALAND | 2 to 8 business days |
INTERNATIONAL
Yes, we ship to every country around the world and as FAST as the courier allows!
| United States | 10-15 Business Days |
| United Kingdom | 10-15 Business Days |
| Canada | 10-15 Business Days |
| France | 10-20Business Days |
| Spain | 10-20 Business Days |
| Russia | 15-20 Business Days |
| Germany | 10-20 Business Days |
| Israel | 20-30 Business Days |
| Singapore | 7-15 Business Days |
| Russian Federation | 15-20 Business Days |
| Rest of World | 15-20 Business Days |
AtlasCo's prefered carrier is Australia Post, and its reliable and dependable. When the package arrives in the country of destination Australia Post hands the order to that country's national post carrier to complete the delivery.
Please note that due to the impact of COVID19 and ongoing lockdowns, some of the courier services around the world are delayed due to precautions taken by our carriers. It varies country by country. Once your item is shipped from our warehouse, we have no control over the freight carriers and their delays as they vary from country to country even if you chose EXPRESS shipping. Our promise is that we do our bit to get it out within 3 days, and then its up to the carriers to do their bit.
Is insurance and tracking included with delivery?
Yes, your order comes with complimentary tracking and insurance. Once we have dispatched your order you will be emailed a tracking number from our warehouse.
If you haven't received your tracking number for some reason, please check your 'JUNK MAIL' or email us at contact@atlasco.online. Please dont DM us on Social media regarding packages.
I have not received any tracking for my order what should I do?
Generally, you will receive tracking information within 1-3 days of placing your order. It will be sent to the email you used with your order. If you haven't received your tracking number, please check your 'JUNK MAIL' or email us at contact@atlasco.online.
Lost in Transit (LIT)
In the event of a Lost in Transit case, AtlasCo will only provide a replacement or refund (if item is not in stock) when the courier explicitly states and confirms that the package cannot be found in their network, and that the package is deemed LIT.
PLEASE ALSO NOTE
International orders may be subject to import fees , customs duties value added taxes (VAT) , etc. All shipping costs do NOT cover these fees in your country.
Please check in your country as to what will be charged to you. This also includes any complimentary promotional material and parts that we may send to support an event.
AtlasCo.Online cannot provide information about these fees. Please contact your customs officer for detailed information.
Any other questions, just let reach out via our 'Contact Us' Page.or email us at contact@atlasco.online
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