Shipping policy


 
Thanks for shopping with AtlasCo and supporting our Rider Owned Scooter store. We really appreciate it! 

To help you make your purchasing easy, we offer FLAT RATE standard shipping costs within Australia/New Zealand and Rest of the World as well as the option to pay for EXPRESS shipping.  Just select your preference at checkout 

FLAT RATE STANDARD SHIPPING RATES -LOCAL AND GLOBAL 

WITHIN AUSTRALIA & NEW ZEALAND

  •  $ 12.99 FLAT RATE 

REST OF WORLD 

  • $49.99 FLAT RATE

Note: A small selection of items are charged at individual shipping rates due to weight eg; Hoverboards, EScooters to some locations.

Please read this guide to shipping times below, but also please click here to check any delays in shipping times due to the Covid Pandemic/Airport closures in your region.

To check Australia Post delivery times click here

So, how long does shipping take?
Your order is processed within 1-2 days business days Monday - Friday from the date you place your order, and THEN it is shipped. If you place your order on a weekend or Public Holiday it will be processed the following business day and THEN SHIPPED.

Shipping times quoted START once your order is SHIPPED. Please allow for this, when you are tracking the status of your package.

Below is an estimate of delivery times for STANDARD SHIPPING  provided by our preferred carrier Australia Post ONCE YOUR ORDER IS PROCESSED ( add 1-2 days)  :

AUSTRALIA + NEW ZEALAND (our home turf!)

NSW 2 to 5 working days
ACT 2 to 5  working days
QLD 2 to 5  working days
VIC 2 to 5  working days
SA 2 to 8  working days
WA 2 to 8  working days
NT 2 to 8 working days
TAS 2 to 8 working days
NEW ZEALAND 2 to 8 business days


INTERNATIONAL

Yes, we ship to every country around the world and as FAST as the courier allows!

United States 10-15 Business Days
United Kingdom 10-15 Business Days
Canada 10-15 Business Days
France 10-20Business Days
Spain 10-20 Business Days
Russia 15-20 Business Days
Germany 10-20 Business Days
Israel 20-30  Business Days
Singapore 7-15 Business Days
Russian Federation 15-20 Business Days
Rest of World 15-20 Business Days

 

AtlasCo's prefered carrier is Australia Post, and its reliable and dependable. When the package arrives in the country of destination Australia Post hands the order to that country's national post carrier to complete the delivery.

Please note that due to the impact of COVID19 and ongoing lockdowns, some of the courier services around the world are delayed due to precautions taken by our carriers. It varies country by country. Once your item is shipped from our warehouse, we have no control over the freight carriers and their delays as they vary from country to country even if you chose EXPRESS shipping. Our promise is that we do our bit to get it out within 3 days, and then its up to the carriers to do their bit. 

Is insurance and tracking included with delivery?

Yes, your order comes with complimentary tracking and insurance. Once we have dispatched your order you will be emailed a tracking number from our warehouse.
If you haven't received your tracking number for some reason, please check your 'JUNK MAIL' or email us at contact@atlasco.online. Please dont DM us on Social media regarding packages. 

I have not received any tracking for my order what should I do?

Generally, you will receive tracking information within 1-3 days of placing your order. It will be sent to the email you used with your order. If you haven't received your tracking number, please check your 'JUNK MAIL' or email us at contact@atlasco.online

Lost in Transit (LIT)

In the event of a Lost in Transit case, AtlasCo  will only provide a replacement or refund (if item is not in stock) when the courier explicitly states and confirms that the package cannot be found in their network, and that the package is deemed LIT.

The AtlasCo Extra 
🔹Kick-Ass curated range of top brand scooters and parts⁠ at the best prices (check out our price match guarantee !) 
🔹FLAT RATE SHIPPING Domestic and Global! 
🔹 Free AtlasCo signature grip with every deck 
🔹 Free Sticker pack with every order!
🔹Rider Owned and operated Scooter Store

PLEASE ALSO NOTE
International orders may be subject to import fees , customs duties value added taxes (VAT) , etc. All shipping costs do NOT cover these fees in your country.

Please check in your country as to what will be charged to you. This also includes any complimentary promotional material and parts that we may send to support an event.

AtlasCo.Online cannot provide information about these fees. Please contact your customs officer for detailed information.

Any other questions, just let reach out via our 'Contact Us' Page.or email us at contact@atlasco.online 
 
#Atlasco #rideyourheartout #supportriderowned #joyofriding