Warranty Return & Exchanges
Warranty Return and Exchanges Terms and Conditions
At AtlasCo we represent many leading Scooter brands and the brands themselves are responsible for the quality of their products.
How to Make a Warranty Claim
If you need to make a Warranty Claim follow these steps:
1. Lodge your claim using ONLY the link below
2. We will forward this information to the manufacturer of the brand
3.They will advise if the product is valid for a warranty replacement. This process takes approx. 7 business days.
4. Once approved, we will then send you a replacement part or a full credit note.
Please Note: Warranty requests will not be processed without 3 clear photos attached to your claim.
To Intitiate a Warranty Return please click here
What's Covered and What not!
Due to the inherent nature of the sport and industry of freestyle scooters most distributors and their manufacturers have very limited warranties that cover direct manufacturing faults or failures in their products. As with all extreme sports, scooter equipment suffers damage as a direct result of participation in the sport. Such damage to equipment is not covered under warranty as it is wear and tear.
Any warranty is void on items that show clear misuse or damage caused by or related to improper riding technique. Most manufacturers will also not cover warranty claims on items that show excessive or obvious wear directly or indirectly related to the claim.
Any modification to a product will void the distributor's warranty for that individual part as well as any associated parts.
A warranty is only approved if the breakage or malfunction of the scooter is a DIRECT RESULT OF A FLAW IN THE MANUFACTURING OF THE PRODUCT. Damage, breakage, cracking or snapping of the product as a result of riding WILL NOT BE COVERED UNDER WARRANTY.
The AtlasCo Online Warranty Policy in no way limits your rights as a consumer as outlined by the Australian Consumer Law. We work closely with the ACCC and encourage you to know your rights and seek advice at any stage during a warranty process.
Should you claim not be approved by the manufacturer, in good faith we will offer you a discount code of 15% should you wish to purchase a new part to replace your broken part. This offer is valid for 3 months of purchase of the original part and the code must be used within 1 month of issue.
Exchanges
Made an error with your purchase ? No problems we are happy to offer an exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will provide a store credit and you can make a separate purchase for the new item and we will invoice you for the additional shipping cost.( not valid if the item has been modified ie: bars cut down) Send all item to be exchanged to
Atlasco Online
PO BOX 423
Roseville 2069
Change Of Mind After Purchase
Changed your mind ? Once your have made a purchase the order goes into our logistics system immediately so we do not provide refunds for change of mind. We do however offer a full store credit for the value of your purchase and you can make a separate purchase for a new Item.
Australian Competition & Consumer Commission
1300 302 502
www.accc.gov.au/consumers/consumer-rights-guarantees/warranties
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