Refund policy

RETURNS, REFUNDS & CANCELLATIONS

At AtlasCo.Online, we move fast to get your order packed and shipped. Please read this policy carefully before placing your order.

Change of Mind

We do not offer refunds for change of mind.

If you’ve ordered the wrong item or no longer want it:

  • You may return new, unused, unopened items within 30 days of delivery
  • A store credit will be issued (no refunds)
  • Items must be in original packaging and resalable condition

Return shipping is at your expense.

Original shipping costs are non-refundable.

Return address:
PO Box 423, Roseville NSW 2069, Australia

Order Cancellations & Changes

Orders are processed quickly.

  • If your order has not been packed, we may be able to cancel or edit it
  • Once your order is packed or dispatched, it cannot be cancelled or changed

If you need to update your order (address, item, etc.), contact us immediately after purchase.

Refused Deliveries / Return to Sender

If your order is returned due to:

  • Incorrect address
  • Failure to collect
  • Customs refusal

We will issue a store credit only, minus:

  • Original shipping cost
  • Return shipping cost
  • Any fees incurred

Sale Items

All sale items are final sale.

No returns, exchanges, or credits unless the item is faulty.

Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos

If approved:

  • We will cover return shipping
  • A replacement, repair, or store credit will be provided

To start a return, complete our warranty form:
https://returns.richcommerce.co/return/new?c=atlascoonline

Processing Times

Once your return is received:

  • Inspection: 3–5 business days
  • Transit time to us: typically 5–10 business days
  • Credit issued shortly after approval

Website & Stock Accuracy

While we do our best to keep everything accurate, occasional errors can occur (pricing, descriptions, or stock levels).

If your order is affected:

  • We’ll notify you as soon as possible
  • Offer a suitable replacement where available
  • Or provide a full refund for the affected item

Refunds are processed back to your original payment method.

Important

By placing an order with AtlasCo.Online, you acknowledge and accept:

  • No refunds for change of mind
  • Store credit only for eligible returns
  • Orders cannot be cancelled once packed or shipped
  • Return shipping is the customer’s responsibility (unless faulty)

Need Help?

📧 contact@atlasco.online

Please do not DM on social media for returns or warranty claims — these will not be processed.