Shipping policy
PLEASE NOTE: SHIPPING TO ISREAL IS NOW OPEN !!
SHIPPING FAQS
Thanks for shopping with AtlasCo.Online – a Rider-Owned Scooter store. We want to make shipping simple, clear, and stress-free for you.
We offer flat-rate Standard and Express shipping across Australia, New Zealand, and most countries worldwide. Just choose your preference at checkout.
Do you offer free shipping?
Yes! Free Standard Shipping is available on all Australian orders over $399, and to All Regions ( check pricing at checkout)
Do you ship overseas?
Yes – we ship to almost every country. Delivery times depend on the destination (see below).
What are the shipping rates?
Budget Shipping
Australia: $10.99 (Except WA $19.99)
New Zealand: $19.99
Rest of World: Calculated at checkout
Standard Shipping
Australia: $15.99 (free over $399) (Except WA $25.99)
New Zealand: $23.99
Rest of World: Calculated at checkout
Express Shipping
Australia: $29.99 (WA $59.99)
New Zealand: $69.99
Rest of World: Calculated at checkout
Can I protect my order during shipping?
Yes, and we recommend it. For as little as 3% of your order value, you can add Shipping Protection at checkout. This covers lost or damaged parcels for both Standard and Express shipping.
What if I don’t choose Shipping Protection?
Without it, AtlasCo cannot be held responsible for lost, stolen, or damaged items once your order has left our warehouse. We always use trusted carriers, but once it’s in their hands, it’s outside our control.
For peace of mind, we strongly recommend adding Shipping Protection.
Airline Disruptions / No-Fly Zones (Important)
If your order has already been dispatched and there are airline disruptions (including strikes, airspace closures, or no-fly restrictions):
- We cannot intercept, reroute, or recall the parcel
- The shipment will be held in transit by the courier
- Delivery will resume only once flights reopen
These situations are completely outside of our control.
By placing an order, you acknowledge and accept that delays caused by these events are not grounds for cancellation, refund, or replacement.
How do I track my order?
You’ll get an Order Confirmation email right after purchase.
When your order ships, you’ll receive another email with your tracking number.
If you don’t see it within 1–3 business days, check your junk/spam folder.
How long does shipping take?
Order processing: 1–3 business days (Mon–Fri). Orders placed on weekends or public holidays are processed on the next business day.
Delivery times (after dispatch):
Australia + New Zealand
NSW / ACT / QLD / VIC: 2–5 business days
SA / WA / NT / TAS: 2–8 business days
New Zealand: 2–8 business days
Standard International (approximate):
USA / UK / Canada: 10–15 business days
Europe (France, Spain, Germany): 10–20 business days
Singapore: 7–15 business days
Russia: 15–20 business days
Israel: 20–30 business days
Rest of World: 15–20 business days
📦 Please note: Delivery times may vary depending on your country’s postal system. Once a package arrives in your country, it is handled by your local postal service.
Order Processing & Tracking
Processing time: 1–3 business days (Mon–Fri)
You will receive:
- Order confirmation after purchase
- Shipping confirmation + tracking once dispatched
If you don’t receive tracking within 3 business days, check spam or contact us.
What if my order is lost in transit?
If you purchased Shipping Protection, we’ll provide a replacement or store credit once the courier confirms the parcel is officially lost (this process can take up to 3 weeks).
Without Shipping Protection, we unfortunately cannot replace or refund lost or stolen parcels.
Will I need to pay customs fees or taxes?
International orders may be subject to import duties, VAT, or customs fees charged by your country. These are not included in our shipping rates and are the responsibility of the customer.
Please check with your local customs office for details.
Still have questions?
We’re here to help!
Visit our Contact Us page
Or email us at contact@atlasco.online